Your operation only mulches, you have a no bagging policy. You get calls from five customers, all on the same side of the street all lined up in a row. They all inform you, mulching is unacceptable. All the hags want to see bags on the mowers, or youre fired. These five accounts are good full service accounts; a good deal of monthly change comes jingling in every month. And despite the fact, you have tried to educate them on the benefits of mulching; they refuse all logic and say mulching is bad for the turf. Do you reverse policy and bag? Or tell the hags to bag off?