Year end thank-you

Discussion in 'Business Operations' started by AFM Contracting, Oct 25, 2006.

  1. AFM Contracting

    AFM Contracting LawnSite Member
    Posts: 32

    I was wondering if anyone sends out a year end thank-you letter to all your customers to say thanks and remind them of the other services you offer?
     
  2. Kate Butler

    Kate Butler LawnSite Senior Member
    Posts: 640

    ALWAYS!!!! And, for my larger clients, I send handmade (by me) balsam fir centerpieces (like a small wreath). Or a couple of jars of homemade jam & jelly.
     
  3. Rickco

    Rickco LawnSite Member
    Posts: 135

    I always send out holiday cards to all my customers.It's amazing how a small thing like that sticks in there head.
     
  4. richallseasons

    richallseasons LawnSite Senior Member
    Posts: 479

    YES- my wife and I hand write x-mas cards every year,it generates a much larger response than you would think.
     
  5. Branchland

    Branchland LawnSite Senior Member
    Posts: 354

    My wife orders Christmas cards from somewhere that has a little envelope of flower seeds inside. We do get a good response and over the years we have gotten more cards from our customers. I think whatever you do it's a nice and inexpensive gester to show you're thinkiing of them in the off season and apprecatie their business.
     
  6. BSDeality

    BSDeality LawnSite Silver Member
    Posts: 2,850

    i use holiday cards and a 5" Pointsettia for all my customers.
     
  7. ECS

    ECS LawnSite Bronze Member
    Posts: 1,733

    I send evry customer a holiday card, even if it was one small $20 job. For my year round clients We give them a very nice gift.
     
  8. DBL

    DBL LawnSite Silver Member
    Posts: 2,219

    im hearing good things about this might have to try it out this year....maby just the holiday cards for starters
     
  9. Raven386

    Raven386 LawnSite Silver Member
    from CT
    Posts: 2,160

    i actually found cards from Target. that have a space for a family photo in the front... it also fits business cards perfectly.. i hand write the inside. with a happy holidays greeting and a thank you for a great season. i also send it out to potential customers too, and the card is removable so they get a card to remember me over the winter.
     
  10. Ric3077

    Ric3077 LawnSite Bronze Member
    Posts: 1,113

    Customers love to feel appreciated cards are the least we can do and a small gift for the large accounts is a nice touch too.
     

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