i usually don't give out useful advice, but this time, i am. DON'T be nice to people, DON'T cut any breaks, IF you even have to as much as bend over to move a barbie doll out of the way, CHARGE extra for it! (personally, i'd just run it over). i picked up a new client late in the season. grasscutting only. did 3 or 4 cuts, and that was it. i asked her if she wanted leaf cleanup, she said no. well, as i expected, i got a call from her late in october, "can u clean my leaves, it's such a mess?" i said sure, but, i don't know how much of a "mess" there is, so i can't give you a price on the phone. i'll be by to do the nieghbors on wednesday, i'll look at it then. she says she won't be home wednesday, i'm like, well.....ummmm, if you want me to do it, i'll charge accordingly, do u want us also through the rest of the leaf season? she says yes. so, i went, did the work,called (on her answering machine) and told her it would be $75, every two weeks, for 3 weeks( and believe me, this was a gift).couldnt seem to contact her , always got the machine. she called my machine, tells me that's entirely too much money, she don't want us to do it. so, i call her back(got machine again) told her $225 for the leaf season is a GREAT PRICE for that size property, and if she doesn't want us, that's fine, but you owe me $75!!! never heard from her. well, yesterday, i was going through my non payers, and made a few phone calls. she was one of them. told her to send check, told her she was late, told her i did the work more than two months ago, and i need my money. i just now got a phone call from her: " is this bob? bob, this is mrs. smith. what is your problem? i'm not sending a check, if you want your money, you come and get it. i never agreed to that price, you did the work unauthorized, but i will pay you. come and get your money, my boyfriend wants to meet you face to face. also, you have a very bad attitude, and you are a nasty, nasty man." so, i finish my last sip of beer, and say, "will that be all? or would you like to insult me some more?" she says, "you are rude, and nasty!" i said, "how would you treat someone who was trying to steal your money? tell your boyfriend to have my money ready when i get there, you have wasted enough of my time, i'll be there tommorow at 5:30. " CLICK!!!! talk about nerve, b@lls, and just outright being in the wrong. see what happens when you cut someone a break? that job could easily have been 4 bills for the season. no breaks, no favors, no mr. niceguy. you only get boned in the end!