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You be the Judge

Discussion in 'Lawn Mowing' started by jcthorne, Sep 10, 2007.

  1. jcthorne

    jcthorne LawnSite Member
    Posts: 208

    I had a meeting with the facility manager of a small nursing home that is under contract until March 2008. We were meeting because she wanted some ideas for a water feature inside a courtyard for the residents. After discussion she decided on an install and was going to submit it for approval to corporate.

    Here's where the conversation got a little wierd. She's a fairly new manager and we really don't have a strong relationship as of yet.

    She proceeds to tell me that she is setting her budget for 2008 and would like a bid proposal for the 2008 2009 maintenance agreement. I first think no big deal......this is normal practice. We discuss her current pricing and it's in the 15k to 20k range yearly and I tell her next years will be basically the same but there will be a 3% cost of living increase.

    She then tells me that I should raise her prices a couple of hundred dollars a month because she's happy with the way things are looking. I'm kinda shocked by this because by no means do I lowball and I consider my pricing to be on the higher end and definately higher than companies such as Tru-Green and Valleycrest.

    Either she's genuine here or she's got a prior relationship with another LCO and is setting the stage for her to have a good reason to switch companies when the time comes.

    I do know for a fact her boss from corporate is very pleased with the job my guys are doing and has commented on how much the property has improved in such a short time.

    You be the judge........what do you think is going on here.
  2. JayD

    JayD LawnSite Silver Member
    Posts: 2,060

    So let me get this right. You are the lawn care contractor now, or is it some one else?
  3. captken

    captken LawnSite Bronze Member
    Posts: 1,707

    submit the bid as she wishes. People want to help people. Thats human nature.

    BTW, I work Shelby County too. If you are uncertain of what to do, give her my phone number, and I'll contact her...

    We do a lot of commercial properties in Memphis.

  4. JayD

    JayD LawnSite Silver Member
    Posts: 2,060

    I think that she may be using you to get your prices up so she can get a friend in, if you know what I mean. You did say that she is new manager right.
    Some times when the boss is happy with you, a few dollars won't matter to him. If you are happy with your bid, than I would stay away from the trap.
    The same thing happened to me last year, I had a lady who was in charge of 13 video stores have me bid on them and told me it looked good but ask me to break down fir each store, and I thought that was understandable so maybe she could bill each one. But I never heard back from her, so I sent her an email, and I got the dear John letter. But to make a long story short, her husband got the bids. I smell a rat............
  5. jcthorne

    jcthorne LawnSite Member
    Posts: 208

  6. Nosmo

    Nosmo LawnSite Bronze Member
    Posts: 1,216

    I'd be wondering what to do myself. I think I would be leery of her suggestion to add a couple hundred a month on the bill.

    It sounds like you have had a good account with this nursing home and I believe I would only raise my next season bid by the 3% you have in mind.

    It's up to you what you tell the new manager why you only want to increase the bid by 3% rather than pad the bill. This suggestion on her part from my point of view is --- she doesn't have the best interest of her company in mind or she is gonna do you in.

    Look at the last 3 or 4 answers almost written and sent up at the same time.



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