I've had two clients for the past 2 years who always pay but NEVER on time. Sometimes it can go 2 or 3 months until they pay. I just keep sending a monthly bill and eventually the payment comes in. Well I'm getting tired of it. Reason: I've more than doubled my clientel for this year which means I have more people I need to send collection letters to when they're late. My letter states that lawn maintenance will be suspened until their balance is paid in full. I feel bad for letting things slide in the past, but no more! Do you guys ever let things slide and then it bites ya in the @ss down the road? Last year one of my clients had a bag of yard waste for me every week which I happily took for here b/c she was a good paying customer. Well this year I don't even work on her mowing route and she expects my crew to take up to 3 bags when they stop by to mow. Well I told the crew that next time she asks them to take her bags to tell her that $2/bag charge will be added to her monthly bill.