Alright Im torn on what to do. So you guys make the call. I have this customer, very nice woman, nice property, just signed her on this year. In the Spring she signed up for a fertilization package, Aeration and overseeding in the Spring(lawn was extreemly thin) and she also signed up for weekly mowing. The main part of the lawn is 20,000 square ft. The first job we do for her is the aeration, overseeding, and starter fert. The total came to $400. I told her she would have to pay for the service the day we do the job. wE do the job, and she asks"Can you stop back tomorrow?". She had a house painter giving her an estimate while she was talking to me, and was too busy to write a check. so I did not get a check for that until 2 weeks later, and her husband wanted to argue the amount with me. But did finally write me a check. We have been doing the grass all summer. The main part of the lawn is 20,000sqft. I quoted her a price at $35. I explained that we do a pre-paid monthly billing, or she must pay the bill each time we come. She told me Im always home, I will pay you while you are here. Fine. Well a few mowings into the year, she asks me for a price on an additional 10,000sqft. I told her we would do the whole thing 30,000sqft for $50. She says fine do it all every week. Well here is the good part. She never pays us. When we show up she mysteriously leaves in her car. Im lucky to get a payment every 4th or 5th cutting. When she does pay, she does not pay the full balance. Everytime i look in the computer she is constantly at least $200 back including pesticide treatments. It gets worse. Now she has been saying dont cut the extra 10000sqft part this week or that week. So everytime I collect its an arguement. "You didnt cut the back this time, this time, and this time." Ahh Yeah I did, the dates are right here. Here is the back breaker. 2 weeks ago she was into me for $185. As I pull up she gets in her car leaves, as she is leaving she writes me a check for $100 and leaves it in my truck while Im mowing. I saw her do it and just figured the check was for $185. When I found out it was not I was fuming So I came home and sent her a bill for $85 along with this letter. Dear XXX, Enclosed is an invoice for the total balance due from the last four cuttings. I received your payment of $100 which only covered the balance partially. In the future please pay the balance off in full no less than every second mowing. We are a small company, and especially on a large property such as yours, we need payment with in our payment terms to keep up with our labor costs. For future reference our payment terms are as follows. For grass cutting, either pre-paid monthly billing, or the balance must be paid no less than every second mowing. For pesticide-fertilization work balance must be paid via our pre-paid monthly billing, or within 15 days of service. And finally all landscaping work, payment is due the day the work is completed. If you have any questions at all please give me a call. I should actually be at your property while the lawn is serviced this coming week. I thank you for your cooperation, and for your continued business. Sincerely, So we get there this week, and she announces that she does not want the back lawn done. So the total would be $120. Wanna guess how much she paid???? $105. Says we did not cut the back lawn one week we said we did. So for all of you that took the time to read down this far, what should I do? She does always eventually pay, and I could use the account. I have had a few properties get sold, one lady die, and a couple of other cancellations. We always keep on about 70 accounts. Right now I have 61 accounts for mowing. So I am about 10 in the hole. I know I will replace them eventually. I always do. So what would you do?