I am in the John Deere Green Fleet Program, my JD dealer also sells billy goat. I bought a new Billy goat Vacuum this spring. Yesterday the vacuum quit on the job, i call JD and say it quite can you help me fix it on the spot? He said just come up here and grab a new one while they fix mine. I said I am in the opposite end of town and that it would not help me out...i would loose to much time. Lone behold 10 minutes after I talked to him, he was at my job site with a replacment machine. I was in ahhhh..... Best service I have ever had. I will only buy equipment from them from now on.