One more thing...
I repair mowers on the side.
Quite a few come in with some sort of "well it's doing this or that"
For example, lets say the customer will state it is USING oil...
Guess what?
The first thing I will do is find out, what kind of oil is in it?
Because if it's not the correct oil the first step is to see if an oil and filter change might correct things, and yes it is quite possible that is all it needs but before I go further...
Then I will see if it's LEAKING or USING!
Yes, REGARDLESS of what the customer just told me.
I will do actual DIAGNOSTIC work to find out just WHAT is going on, otherwise you will spend hours and days throwing parts at it and it's still not fixed. So you'll rebuild an engine and oops, it wasn't that?
Diagnostics first, always, and regardless of what you've been told or what you assume.
There are ways to find out for sure.
That's what needs to happen here.
If it is leaking then that needs to be addressed first, and if it has the wrong oil or who knows what in the crankcase then the oil and filter will get changed next.
And if it is using AND it has the wrong oil or who knows what in the crankcase then the oil and filter gets changed, then we run it and see what happens... If it's still using at this stage things get more complicated, but I always start with the easy parts of the process.