Just a general question about when/if you guys ask new customers for feedback on the work you've done.
We've found it's a good opportunity to ask the customer for a review online, as well as deal with anything the customer might have found problems with in the job. Usually a week after seems to...
What sort of loyalty programs do you offer to customers? What have you tried that was or wasn't successful?
During the holidays, Starbucks conducted a contest. For each time you pay with your mobile app or a Starbucks card, you receive a "present." By opening the present there is a game piece...
What is your biggest challenge with maintaining customer relationships?
For you, what is your favorite way (phone, email, etc) to talk to your customers?
What are you currently doing to help build relationships with your customers?