I hate reading crap like that. It lumps us all into one category and vilifies all for the actions of a few. Any time a customer says they know more about the yard than me or insinuates I am trying to be dishonest I simply reply "you know what? I don't think you're quite ready to let somebody else handle your yard. Have a great day". It really is too bad you never hear about the idiotic things "expert consumers" do and say on a daily basis.