So I went to my local Stihl dealer today(stephenson's rental) to get a new stihl wrench as I have broken 2 recently, one had the torx head twisted and was no longer able to pull a bolt and the second one the head literally broke off while removing a screw from a trimmer. I brought the broken one with me and was expecting to get a new one free of charge, nope, nope, nope. I will mention that I have about 7 pieces of stihl equipment and have purchased them all from this dealer, also there were times when I purchased a machine and didn't get a wrench but was fine because I had a few at the time anyways. Is this normal for anyone else? The person at the dealer is someone I have never seen before, there is one or two guys that are the usual guys I see, sometimes I won't go to the dealer for a few months at a time so it's not like they know me personally, but come on now, this just seems crazy. So anyways I walked outta there with nothing and went home to rank about it on Lawnsite. If it was 3 bucks or something I likely would have bought it just because but $13.00 seems crazy, so I kept my dignity and walked outta there feeling betrayed, I guess I will use a torx head on a socket when I need it.