We called her last night to let her know we'd be out today to apply her 1st lawn app. So she calls in early this afternoon (during a rain storm). Here are the details: She was very upset, and she kept repeating herself over & over & over. Said she "stayed home all day long waiting for us to show up" to treat her lawn as she kept her dogs inside, and she had been "sitting on pins & needles". BTW she is always home & does not hold a job. We were under a severe thunderstorm warning, and we had been getting rained on for a while. I pulled my guys in at 1:30 p.m. (National Weather Service forecasted golf ball size hail, damaging winds, ground lightning & heavy rains). My guys started rolling in at about 2:00 to beat the dangerous weather, and I was thankful for this. She called our office at 2:30 telling us that we did not know how to run a business. I explained to her that I have to watch out for my employees due to lightning, hail, and heavy rains. I also told her that we watch the weather closely via National Weather Service warnings, radar, etc. She replied, "I have a computer & a TV too". Bottom line: She said, "Well.....I'll just wait until my husband comes home". This is a new customer who has bounced around between lawn services for several years. Now I can see why. I feel like posting her name & address on here. Any opinions?