3 well timed rain days and my week has been a living hell

Discussion in 'Lawn Mowing' started by Kelly's Landscaping, May 16, 2013.

  1. Kelly's Landscaping

    Kelly's Landscaping LawnSite Platinum Member
    Messages: 4,725

    Personally I despise holidays they are not enjoyable as a landscaper they just up the stress levels. So last week with Mothers Day coming up we mow Wens-Fri and are doing about 200 accounts I am not certain the number my partner an I haven't had any time to go over our lists in a week or so. Anyways my first 2 days were total wash outs we did get to mow Friday but we were 2 days behind by then and I lost 2 hours to a starter on a mower deciding that would be a good day to die. Sat was also a total wash out and Sunday was of course Mothers Day so off limits. So the hit was huge I knew I was going to be when they changed the weather forecast on Tuesday. So I get to lose 4k plus in mowing and then as if that wasn't fun enough I get to deal with 2 weeks of growth this week cutting on the normal days. Or give up all side work which was promised and couldn't be missed by cutting 2 days earlier which while would make some happy but it would piss off the end of the week guys who would rather their lawns be a foot tall then get cut on Monday total no win situation.

    So now we get to be greeted to a dozen dumb phone calls every night for the last 2 days are you coming? when? omg its tall! Yes it is and they all take longer now but thank you for calling and wasting my time with a call back its not like we wanted to sleep after back to back to back 12 hour days. I should have this sorted out by Saturday but I can't help but be pissed it picked a holiday weekend in the high growth month of May to give me 2 days of rain and a day of it on my overflow day with the 2nd overflow day being off limits. My guess is I will lose 1 or 2 accounts which sucks but I have picked up a dozen in the last week and a half the price of expanding I guess.
  2. Mowdawg

    Mowdawg LawnSite Member
    Messages: 12

    I feel your pain. We are a small company and I am one of the two full time employees. We have been working 13 to 14 hours a day and I'm behind on 5 or 6 yards. I have customers calling my boss all the time demanding we get them done or they will terminate us. We should be caught up in 2 or 3 more days hopefully. It's been very hard to play the catch up game and try to keep people on schedule. Today my co-worker had a family emergency and had to leave after our second yard. I worked till 8 tonight. Last house was vacant so I figured they wouldn't mind. I have to go in early tomorrow to scrape the decks, sharpen blades, and grease the equipment etc etc.
  3. herler

    herler LawnSite Fanatic
    Messages: 5,139

    nyahhh I don my scuba gear and cut when it rains too but you want to sleep and you're posting here.

    But I get it, too...
    The hand-holding can, and some days does get old.

    But believe me, three months past the NEXT stock market crash?
    You will LOVE those people, trust you me in a recession you will LOVE anybody who calls!

    So that's how I think of it, take care of them during good times.
    Just do like I do text back "Working hard to take care of you, I will soon be on my way!"

    I even got it 'saved' so it's like a 3-key press text.
    click, click, click SEND done.

    If they text back "How soon?"
    Reply text "Soon, soon, I promise, please be patient and thank you so much for being my customer!"

    Roll up 3, 4 days later.
    Wave, smile, give out two thumbs up.
    Get right to it, don't waste no time, make it look as good or better than always.
    And of course, same price.

    Get those checks in the mail, thank them again and it'll be over before you know it.
    Last edited: May 17, 2013
  4. Ridin' Green

    Ridin' Green LawnSite Fanatic
    Male, from Michigan
    Messages: 17,828

    At least you're getting rain. It's starting to look like a repeat of last year already here.:rolleyes:
  5. LawnGuy35

    LawnGuy35 LawnSite Member
    Messages: 159

    Fighting mother nature sucks, no doubt about it. Maybe hire temporary help in the spring when the grass grows the most...or don't accept as many new customers.
  6. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Messages: 9,296

    I hear you OP. Totally soaked here too - really needed to cut lawn today but it poured all day so got ZERO done. Forcing me to work most of the day tomorrow instead of just a part day.

    Still, I will NOT cuss the rain. Cause when it goes away, its even a worse deal for us.
  7. Southern Lawn Care  LLC

    Southern Lawn Care LLC LawnSite Senior Member
    from Alabama
    Messages: 314

    Seems like lately it only rains while I'm in the middle of servicing a yard or it rains and "floods" (today) and I can't catch up.
    Posted via Mobile Device
  8. cpllawncare

    cpllawncare LawnSite Silver Member
    Messages: 2,659

    Just looked at the forecast here at least some rain everyday next week gotta love it, I just turn my phone off and let it go to VM have a message ready If your calling about your yard we're busy cutting as fast as we can, see ya soon, thanks for being a valued customer.
  9. larryinalabama

    larryinalabama LawnSite Fanatic
    Messages: 19,650

    Bet if we get no rain wed really be complaining. I learned after 5 years not to curse the rain, by the way can someone loan me a snorqal?
  10. 94gt331

    94gt331 LawnSite Bronze Member
    Messages: 1,718

    I get alittle upset when customers call me and ask me when am I coming? Why aren't you hear yet? Is everything allright? Etc Etc, they have no clue that I'm working myself into the ground 7 days a week all day trying to get to them, but instead of getting worked up I'm going to try the above advice to the customer. Thanks Herler!:waving:

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