i go to the house, we discuss the work. mulch, a few plants, cut out a few beds. the price is 2 grand. i get $500 down, we are set to start monday. monday comes. we begin defining the beds, dig the holes for the plants.....the cell phone rings, it's her, "wait, i want to change the plan. did you buy the plants yet? i decided i don't want the plants. meet me at my house later today." ABORT JOB IMMEDIATELY, move on to next. she calls later, how cum i'm not there to meet with her. i tell her we can discuss anything she wants on the phone, she screwed up my schedule, changed the plan after the job started, and cost me money. she becomes insulted over this. she says she wants to change the plan, eliminating all the new shrubbery, and 2 of the new beds (we already cut out). i said yea, ok, it's gonna cost the same. i already dug out the new beds, and holes for 12 plants, now i have to undue what i did. she says no way. i say ok . she demands refund. i laugh at her, tell her no can do. does she get a refund? will this client ever have me back to do more work?