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6 month waiting list

bobbygedd

LawnSite Fanatic
Location
NJ
a friend called, and asked about lawn service. i told him no. my reasoning was i just don't like doin it with friends. some time went by, he called and called again, pleading will i just please cut his grass. i agreed, cus i felt bad for him. i came to find out-he called several other companies after i turned him down. the results were as follows: out of the 10 or so " middle level" companies, only 3 returned his phonecall, and only one showed up for an estimate. this one, turned him down, because he requested that in the summer months(july/aug) it get cut only once or twice a month, it never grows at all. the guy turned him down. now, out of the 10 or so "high level" companies, the following occured: they either had a secretary answer the phone, and if not, they all returned his call promptly. they ALL HAD a waiting list, anywhere from 3-6 months. two of them, asked him to fill out an aplication, and if he qualified, they'd put him on the waiting list. amazing. i can't imagine being so booked, that i need to put a 15 minute grasscut, on a waiting list.
 

Brianslawn

LawnSite Silver Member
we do it............. :waving:
 

roscioli

LawnSite Senior Member
Location
Sturbridge, MA
maybe your crude business methods are limiting your business
 
OP
B

bobbygedd

LawnSite Fanatic
Location
NJ
well, what exactly are they "waiting" for? someone to die? someone to cancel them?
 

olderthandirt

LawnSite Platinum Member
Location
here
It about Image. If you project a large successful company image customers will believe thats what you are. So when they call back in a week and say we have a cancellation and can fit you in but the cost is way more than the customer was expecting they take it. Why because the large booked up company had time to take the poor lowly customer on. Great marketing tool
 

Precision

LawnSite Silver Member
Location
Cocoa Florida
olderthandirt said:
It about Image. If you project a large successful company image customers will believe thats what you are. So when they call back in a week and say we have a cancellation and can fit you in but the cost is way more than the customer was expecting they take it. Why because the large booked up company had time to take the poor lowly customer on. Great marketing tool
yup, works especially well on the rich and snotty. Also is great for weeding out the cheap and annoying.
 
OP
B

bobbygedd

LawnSite Fanatic
Location
NJ
ya, ok :laugh: :laugh:
 

kc2006

LawnSite Silver Member
Location
Northeast Ohio
I'd have to agree with Mac. Theres alot of people that will do whatever it takes to get in with you because "you must be good if you have a waiting list!" I always tell people I'm absolutely booked for the week and won't be able to get them in until the next week. Never had a complaint about it and never had a customer cancel because they had to wait.
 

Keith

LawnSite Platinum Member
Location
Central Florida
bobbygedd said:
well, what exactly are they "waiting" for? someone to die? someone to cancel them?
That was my question when I read it. Don't they think within six months they would have hired someone already. Sounds like mainly an excuse not to do the job without saying they won't do it.
 

wacamaster

LawnSite Member
Location
MI
Nobody has waiting lists... your buddy told you that to get you to do his yard because the good companies did give him a price but it was too high.
 
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