This has never happened before, in 25 plus years of putting lights on houses. I will get to what in a sec. OK, Got a call this evening from one of my multiple clients. we do her house and 2 others for her. her message was we did not finish her house and did not finish one of the others. we installed them on Nov 7, 8, 9 in that order. and today is december 21st? how am I just now hearing about this? So I go by one of the houses I am close to, and a light pole with garland on it is not working. I check it out and the cord is cut. I replace the cord, and I also magic box a link that is out. I notice that a dormer we did last year does not have links on it, and a dormer on the side of the house that we did not do last year now has links. this is not new, my guys have done this before, but basically they ignore the video I film and they make a bad call. They'll fix that tomorrow. so I got to the other house just in case, and I notice that the side and back of the house is not on. it appears someone has cut through the tape on the three way plugged into the timer, and now a cord from the roof is just hanging there. I plug it in, and one link is out. did they unplug this because of the link out? who knows. I fix the link, plug everything back in , and go to the main house. again, this has happened before. stuff gets unplugged all the time. I get to the main house and one small peak is not lit, and I look up and there is no cord to plug it into. hmm. usually the cord would be up there or dangling, or at the least on the ground. I have had cords disappear because homeowners pick them up, so I have a cord with me and I replace that and it lights up. just to be sure though, I look around the back of the house, because we do links on all 4 sides of this house. I get to the back of the house...and this is what I have never experienced.... on the left side of the back of the house, there is a peak with 6 links on each side. or I say, there should be. there are no links there. they are not on the ground, there are no cords to plug them in. no clips. and everything else on the house is there. the guy that hung the house, a four year light verteran of mine, swears he put them up on that peak. he mentioned the homeowner was there and his partner was there. he said they were on when he left and the guy said everything looked great. and I know what you are thinking. The homeowner? but I got to tell you about this peak. This peak has an 8 foot wide deck in front of it, and it is really tall and steep. you cannot use an extension ladder on it, you have to use a step ladder for the fist 2 links and then you have to climb. you cannot do this peak without getting on the roof, and this is what I would call a class 4. it is the hardest peak you could do without a harness, and at 40, I can't do these without a harness anymore. 2 of the 3 crew foreman can. most guys can't. So I am faced with looking in the boxes tomorrow for 12 links. If they are there, I have the answer, My guy did not put them up. If they are not there, 2 choices- my guy did not put them up, and he used them somewhere else, or my guy put them up, and they took them down and used them somewhere else. either one of those is not good. I will update this thread after I go to the shop tomorrow morning.