.....or I might walk the plank myself right onto a barnicle barge off to Madagascar (AAARRRGGHH!). I come home today, late as usual. My wife summons me to the computer, and a nasty-gram from one of my clients: an HOA. Long story short, I am responsible for the mowing, chemicals, mulch, and annual color. The previous company they had last year decimated the property in the drought. Anyway, this email states that I have not performed up to their expectations, when in fact I have done everything that we have agreed upon. Their most profound complaint is the grass quality. The soil is rock-hard, and shrunk from the drought last year. I tell them to pay for an aeration. Their answer--NOPE. Not in the budget. I recommend a gypsum application--NOPE. Not in the budget. On top of that, they say I look "tired" when I am working, and may just not be able to handle it. Guess what? Five acres of slopes that need to be walked are tiresome. Here's the kicker: They want to meet with me this Friday when I go out to work, to discuss these issues in depth. I personally don't mind walking away from this account except for one thing: it accounts for 25% of my revenue. What would you do, and why? Thanks.