To me that edge looks perfectly fine, and I thought the mower cut looked very sharp. Cut was even and there was no visible clipping buildup on grass. The debris pictured was about to be blown, it was not a finished lawn. Maybe South Jersey is different from everywhere else in the world, but over 95% of my customers care only that my company provides them with a presentable lawn that, in order of importance, keeps their wallet heavy, keeps them out of the heat, and keeps their neighbors happy. You'll notice that the very small number of guys whose obsession is the title of "best lawn in the neighborhood" are out there doing it by themselves, usually cutting 2-3 times per week with a nice 21" pushmower and fertilizing constantly. Most wouldn't trust an LCO with their baby. The VAST majority of LCO's who are looking to pocket $40+ for small residentials have very few accounts, or if they do have many accounts they are spread out so far I find it hard to believe they can make a buck. They might have 70 $40 accounts over a 20 square mile area. I have 70 accounts, averaging $28-30 in price. 30 are in less than a one-square mile area (cheapest). About 20 are in a two-square mile area (next cheapest). 10 (most expensive) are in a 1/2-mile area. The three clusters are about 10-15 minutes apart from each other. We have ten annoying lawns (mostly friends and family) who are scattered all around my area and done on one shorter relaxed Monday reserved for a few hours of cutting, then equipment maintenance. It's not a choice between low-profit/high-volume or vice-versa, you can have the best of both worlds. We take Friday-Sunday off and work 7-8 hour days and we are plenty happy with our income. With a three-man crew running two 48's, and Redmax trimmer, blower, edger, one of each, we can usually knock out about 4-7 lawns an hour while in these areas. 20-25 lawns a day working at an average pace, with a buffer day in case of rain (we work in light drizzle to moderate rain, customers realize this is the nature of scheduled service and know the next cut will be in drier weather). No fancy F-350's and enclosed trailers, just an old Jeep Cherokee pulling a 5x8 trailer. No racks; trimmers, gas, and blowers in the trunk. I know Jack fancies himself as the master of efficiency but me and my partner would've been in and out of that lawn in about five minutes with a similar product. Yes we are the owners and not the typical hired employee. We would expand and hire workers but our future plans will bring us far from our current market area. Our work is more than sufficient looks-wise and we have never been dropped for quality of work. The only thing we have ever been dropped for is not showing up on scheduled day. My point is all we do is A) keep our blades sharp and B) our routes tight and our C) schedule regular and our company is doing great and our customers are happy. We mow, edge, trim and blow all our lawns. Our edges are acceptable, not flawless, we occasionally miss a spot trimming or a few blades of grass blowing. Bottom-line: customers are happy enough to continue service. Maybe my line-of-thought is wrong, but it seems to me to be the easiest and most-profitable approach to a successful lawn service.