I was thinking about something this evening while I was in the grocery store shopping for dinner. This guy in a nice suit walked in and was close to me. He noticed my uniform. Chances are good he noticed my truck outside. Most people around here recognize our company pretty well. And I kind of tried to walk away without seeming rude, just to avoid conversation. I did this without thinking. Just a natural response these days, I guess. I guess what I was thinking was, "Here's some guy in a suit thinks he's Mr. Vice President of Widgets, Inc. and is all full of himself and is probably considering asking me about landscaping or some project he wants a bid on. He'll probably start talking to me any minute if I don't get away. And he'll probably think he's doing me a big favor by considering using our company because he's Mister big shot and I'm Mister landscaper. And the last thing I really need right now is to have to act fake like I am excited to meet him when in reality he probably can't afford us and isn't really doing me any favors like he thinks he is. I better run...." And as I walked away, I had to pause and consider what I have become. What happened to the days when I used to be so excited to meet new customers - any time, any where. I used to get excited about people I'd meet in public who approached me about business. Now, I just see them as a possible annoyance and someone who probably can't afford what we charge and someone who is probably just a waste of my time. How did I get so jaded? Especially in a year like this when we really do need all the business we can get. What am I doing shunning people off like that? I mean, what I was thinking was probably true. We are a little too expensive for 75% of the people I meet with. And we have a pretty well established business. Almost 200 year-round maintenance accounts and another $750,000 worth of landscape construction business each year. It's not like I'm really desperate for work like I used to be when meeting people like that excited me. But should that matter? Why have I lost my zeal? How do I know that guy didn't have a million dollar property and was really looking for a company like ours? Shouldn't I still be just as excited as ever to meet a potential new customer? I've been doing this 12 years now and I dunno. I still enjoy giving bids and signing up new customers for big jobs. But I have definitely lost some of the zeal I had back when I started. Do I just need an attitude adjustment? Am I becoming snobby? (God forbid) Anyone else ever feel like this? Just thinking out loud here. I'd love to hear from others who have been at this a long time.