Before I get too angry with this client how do you guys handle this situation: Big yard, lots of zones 28 to be exact....not much maintenance lately...drip mixed w/ bubblers etc. Expensive home. Guy wants us to check system he says water bills are high. We spend 2 hours there checking stuff.....find lots of leaks, fix and set timer as per client. Next day lady calls and says that the water is still running and flooding....one of the drip/bubbler zones was runnig for 30 minutes to try and accomodate the drip....bubblers then flood a little. My guy sets timer differently and does NOT GIVE BILL. Today, the guy calls and says that we missed a giant leak that his landscaper found today...we were there 8 days ago. He wants me to send him 1/2 of the labor charges back because we missed it. I tell him no way, but I'll consider sending him 1/2 of the service charge......he says that isn't good enough and we hang up. I look at his bill and see that he signed off on our disclaimer which says: Service by us does not imply a guarantee on your existing equipment. If you find problems missed w/in 10 days of service we will return without a service call fee and charge for additional time and materials only. However, if a new problem is found you will be charged normal rates. Yes, my guys missed something, or did it happen in the 8 days since we had been there? Large system, even if he missed something I wouldn't get mad about it.....human error is always a problem. Should the guy be entitled to any money back? He tried like hell to butter me up first before he laid the bombshell on me......funny thing is, he only called because we call 7 days after service to make sure all is well.....that BACKFIRED THIS TIME. Thanks in advance guys!