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Another Customer from Hell

Discussion in 'Starting a Lawn Care Business' started by willjones4, Dec 14, 2007.

  1. Whitey4

    Whitey4 LawnSite Silver Member
    Messages: 2,448

    I as a matter of rule remove leaves at the curb as part of a cleanup charge. Why would you leave those leaves in the first place? :confused:
  2. willjones4

    willjones4 LawnSite Member
    Messages: 123

    because this was a $40 cut, no cleanup was discussed.
  3. Sweet Tater

    Sweet Tater LawnSite Silver Member
    Messages: 2,123

    I say suck it up and do the curb. If you leave the curb nasty it makes the rest of the yad look nasty, that shoould be included.
    But I have only 1 yard with a curb and its on a major highway so the traffic keeps it blowed clean.
  4. FordLawnLandscape

    FordLawnLandscape LawnSite Member
    Messages: 173

    Ya beat me to the punch. I , personally, blow off all the hardscapes . Thats included in the cut, trim , blowoff package. Honestly, to me, thats just a given.:confused:
  5. AI Inc

    AI Inc LawnSite Fanatic
    Messages: 26,616

    He cant get it fixed because they beat him down so bad he dosnt even have lunch money!
  6. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Well I tell you I learned that one the hard way but good comes of it too:

    If I consider doing something special, I immediately consider if I can do it for all my customers.
    If the answer is still yes then I start doing it and keep on doing it.
    And if the answer is Oh no, then don't do it, that simple.
    It's fair, and it works.

    Same thing if a customer asks me to do something extra, I consider their suggestion.
    Can I do this, and for everybody, from here on out?
    If no you can still do it this time but it costs a few bucks, how that works.

    That was one of the better solutions I have found in a long time, the results are pretty much win-win.

    Other notes: On those occasions where I get caught up in a mess and it's really bad, I do it that one time and kiss up and all that, and they can go ahead and rip me off because it's also over, I don't let on but that's almost always my last time out there.

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