Ok, I know that everybody is sick of hearing about Trugreen and everything that they do wrong, but I have another log for the fire. Last week a customer of mine was complaining because her lawn was browning up (not drought conditions or brown patch) and she was sick of how much TruGreen was charging her. I told her that she should call them up and have them solve the problem for her. So the next week I show up to mow her lawn and she tells me the story. She calls them up to complain, and they have the nerve to say without looking at the lawn it's because your lawn is being cut too short. She quickly snapped back (and she was mad she told me) and said, no he doesn't cut it short at all. They then say, well it's probably because he doesn't sharpen his blades. Now at this point she is telling me that she is so mad and about to tell the guy off. She finally tells them that you better get down here and take a look at it. They come down and can see that is wasn't the mowing, or the blades, it was lawn rot (never heard of it). She then tells them right then that she is through with them and their service and that they are only after money and don't do a quality job. Well, what happens, the next day a guy shows up to spray, she comes running out of her house screaming at the guy to get the heck off her property that she already canceled her service. The guy just stands there and looks dumbfounded she told me.