I have a customer that is a big account but is a pain. He is one of these people who wont let us do are job and thinks he knows everything. He demands that we cut the grass low. We cut his Business and it was super high last week because of all the chemicals he put on it. I start cutting and he comes out and says can you cut it lower I said yeah but it is going to look like a hay field when we get down. And sure enough it looked like a hay field. He insists that if we dont cut it low that it will be to high by the middle of next week, well no crap grass grows. The funny thing is he did not get to my guy on the other mower so he cut it at the height I wanted it cut on. That area looked great no clumps nothing and guess what the grass was the same length. Then this week we show up to cut he comes out and tells my crew I dont want you hear when it rains, the day after it rains, or the day after the day it rains. And continues to say your trying to make me look like a fool nobody cuts grass in the rain and if you want to keep this job you better stop cutting my grass in the rain. Look I understand not cutting in a down pour but my machines can cut grass in a drizzle and not do anything to the yard. I told his daughter look he dont want it cut fine but when we come back next week he wont save any money we are cutting it and I am going to charge him a full cut and some cause we are going to have to cut his house and the business twice to make it look good. Then today I get the jerks check and he did not pay for his 40 yards of mulch that we laid last month. My friends and family wonder why I hate people so much I am so sick of these customers who think they know everything and dont know jack and so sick of the customers who want there property to look like a country club but want to pay like I am cutting a trailer park. So after all this venting my question to all you besides kicking this guy to the curb what should I say to him to make him understand that 1. the grass needs to be cut at the height I recommend, 2 that we can get his grass in the rain and when it is damp, and 3. make him understand that we have 90 other customers that he is not the only one and he cant expect us to jump when he says jump. I know that I work for the customer and need to provide satisfactory service but I will not let a customer dictate my business to me.