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Another LCO on my property!!!!!!

Discussion in 'Lawn Mowing' started by johnnybravo8802, Apr 2, 2010.

  1. johnnybravo8802

    johnnybravo8802 LawnSite Silver Member
    from Ga.
    Messages: 2,313

    What would you do if an LCO pulled up on your property while you were working? Let me explain my background on this property. I only have one full season on this retirement community. I took it over from a company that wasn't hitting a lick at anything-I had to trim the shrubs immediately when I got the place(Probably 2500+), crepe myrtle's needed trimming, beds weren't edged, scalping everywhere, areas not trimmed around obstacles, trees not de-limbed, etc, etc. The place was a mess and the only thing they'd done all winter was a little blowing. It took a full season to get the place back to shape, including proper chems to get rid of the weeds-I worked a lot of weekends over there trimming shrubs, including Sunday's. The manager has been really happy + the residents at the results and that's good.

    So, here I am directly across the street a couple of days ago putting out pinestraw and I hear this Isuzu pull up across the street at my property-about 100 ft. away. I automatically think landscaping truck and, sure enough, it's a lawn maintenance truck. It happens to be one of the biggest outfits around. So, this Mexican is just sitting in the truck with it idling and he sits and sits and sits. Meanwhile, I'm steadily unloading my straw, fuming inside, and telling myself to let it go. I keep unloading straw and he just keeps sitting and then the curiosity got the best of me. I walk across the street and the Mexican rolls down the window and I ask him If I can help him. He then tells me that his boss is in another vehicle there to pick up some plants. This didn't make any sense to me. I then asked if they were putting in a bid for maintenance and he said "Maybe"(He didn't know).

    You know, I hate to be like that but I don't trust commercial customers as far as I can throw them. I trust the manager but not the owner down 2 hrs south of us. He yanked the pinestraw from me last year to have his guys drive 2 hours with some and they did a shitty job installing it. I got a price on landscaping for him last year and he never went with it-did a drawing and spent 2 weeks gathering prices. He had his guys plant 70 knock outs from 2 hours away-People don't give a rats arse about taking food out of your mouth. This guy has proven that he can't be trusted and is a penny pincher and that's literally all he's saving. I've lost jobs in the past w/o any warning-People should at least give you a warning and let you fix it. That's why I'm so paranoid. I figure that if I stumble upon something like this, I can at least feel the customer out and correct it before it's too late.

    What would you guys have done? I know I was probaaably out of line about approaching the Mexican but what would you have done? This joker was literally on top of me.
  2. piste

    piste LawnSite Member
    Messages: 57

    I do hope u meant he was on top of u FIGURATIVELY not literally....

    Competition is at the core of business. It's always out there even if it doesn't always show up right in front of u. Walking over to talk to him isn't a big deal one way or the other..so long as u were professional and courteous and so was he. Just not sure what u can do as he has right to be there and you don't own the property.
    Posted via Mobile Device
  3. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Messages: 9,222

    Drop the account? At least you would have pleasure in telling the owner that you no longer are interested in serving someone that is not loyal.
  4. KeystoneLawn&Landscaping

    KeystoneLawn&Landscaping LawnSite Senior Member
    Messages: 774

    A piece of business is better than none at all. If you owned a McDonalds and someone wanted just a burger, not a entire meal, would you not serve them or want them as a customer?
  5. cpt87gn

    cpt87gn LawnSite Member
    Messages: 218

    If he was white would it have made any difference? Becuase you made sure you pointed out that he was mexican.
  6. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Messages: 4,305

    With extremely rare exception, commercial work always makes its way back to pricing. Loyalty is immaterial when the budget becomes the deciding factor.
  7. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Competition is one thing but something about stealing another man's work rubs me wrong.

    THIS is why it bugs me when folks here on LS just want the answers given to them,
    because it's folks like these who later FAIL to respect what went into it.
    And that's what it boils down to, a total, complete lack of respect!

    Don't take another man's work!
    My attitude is, that little thief might end up missing something.

    Around my necks I've got an outfit riding around too...
    They go door to door and it might seem innocent enough except they've targeted three customers of mine
    in 1-2 weeks and done did $100's worth of work I was supposed to do...

    I'm mad enough right now I see this outfit one more time they'll be lucky I don't flatten their tires and that's going easy.

    Anyhow, I cut the long rant part that came next, but it ain't right.
    Last edited: Apr 2, 2010
  8. johnnybravo8802

    johnnybravo8802 LawnSite Silver Member
    from Ga.
    Messages: 2,313

    :confused::confused:I think you may need to start a new thread because nationality is not what this is about. If he had of been black, I would have said a "black man".....nuff said..

    I guess what I'm asking is what you would do if another LCO was sitting on your property for any length of time. Would you just put your head down and forget it, ask them if you could help them, or ask the manager about it? I'm just trying to come up with the appropriate and professional way of approaching it-A way that I can assure I'm watching my back. I personally think anyone would be paranoid if another LCO was sitting on their property for any length of time(Big property paying big money)-He was there for about 10 mins. Just curious...Positive feedback only, please..:)
  9. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    That's fine, I can accept as much...

    But these guys pulled up to a house of mine...
    The customer TOLD them they already had someone, they said they'd do it for free, the customer said no,
    but you see they don't speak English very well so they went ahead and did it.

    Now I do believe that opens up a whole new enchilada.
    These guys might as well be selling illegal scams door to door with them kind of tactics.

    There's more to it, not a whole lot but it gets so crazy I'm not sure what, or whom to believe, but I do believe
    the free part and when it comes right down to it I'll take my customer's word over anyone else's any day.
    Last edited: Apr 2, 2010
  10. BearWise Landscapers

    BearWise Landscapers LawnSite Senior Member
    Messages: 456

    I don't think you were out of line in approaching them. I think it would even be fine to ask the property manager about your service and his thoughts on the job you are doing. I think you can easily feel him out to see if they are getting quotes from other companies.

    That is a tough situation.

    Let us know what happens with it and just keep doing a good job for them.
    Last edited: Apr 2, 2010

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