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Another new customers thread

Discussion in 'Pesticide & Herbicide Application' started by T.E., Apr 24, 2004.

  1. T.E.

    T.E. LawnSite Senior Member
    Messages: 799

    I have been reading the thread that was started by Victor, and I have some questions. What do you all tell people when they call and want weed & fert programs? The lawn is in such terrible condition that 6 app. program will not bring it into shape!

    Example : I have an account that no pre-emergent was put down last year. They already have broadleaf weeds, and are starting to get grassy weeds! I think they need a pre-m and broadleaf app. plus msma for grassy weeds. Problem is right now it is too cool here that msma will not kill the grassy weeds. My point is if I take care of the broadleafs and the grassy weeds plus the ferts they will have more than 6 apps. this year. Does anybody else have this problem with new customers ? I have been thinking of telling all new customers that the 6 step program I use is for maintaining a lawn not for getting one in order. Any help will be appreciated. Thanks Tony
  2. James Cormier

    James Cormier LawnSite Bronze Member
    from Ma
    Messages: 1,217

    Tony, be honest with people, if you think your program will not help and its not time to seed or they dont want to spend the money ( to seed ) then tell them.

    I walk away from many lawns knowing what I do wont help, and most people thank you for not taking there money.

    Sometimes in spring I will sell that type of lawn for one app now, (weed & feed ) then schedule a slice seed or aer & seed for late summer and finish off with a treatment in fall.

    That way there on the books as a customer and your saving them some money.
  3. greenerpastures

    greenerpastures LawnSite Member
    Messages: 160

    honesty is the best policy.

    But I find these type of lawns to be the best advertisement for my service. No you will not have a perfect lawn in one season, but if it is in as bad of shape as you describe, you can make a dramatic improvement with as little as 3 apps. When the owner ( and neighbors) see what a difference you are making, you will probably have a customer for a long time and more of his neighbors as well. I occasionally will even make that extra treatment at no cost in order to bring the turf up to a level I can accept and better coordinate the lawn with my regular treatment schedule.
  4. Green Dreams

    Green Dreams LawnSite Senior Member
    from Texas
    Messages: 593

    Set realistic expectations and do the best you can....
  5. spray guy

    spray guy LawnSite Member
    Messages: 43

    See what their budget is and what their main concerns are. If this
    lawn is worth treating with some extra treatments besides the normal 6 step program which you already have in place or is it more cost effective to renovate and start all over?

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