Well, I sent another email to Western. I simply stated that I sent them 3 emails asking for help with a plow. I asked them if they even bothered to answer emails, and is this the kind of customer service I could expect from them. I informed them that I would keep all this in mind when I choose which brand of V I will buy. Well, they finally emailed me back. They said yes, they answer emails as long as the address is valid, and they usually answer emails within a week. They went on to state that their records indicated that I only sent 1 email and that they had replied to it already (which they did not). So, if they were responding to this complaint, it doesn't take a rocket scientist to figure out that I am upset because I never got a reply. If they claim that there is a record of at least one email from me, wouldn't it have made sense to re-email that reply instead of sending me an email that pretty much said I was lying about how many emails I had sent? ATTENTION WESTERN- this is crappy customer service (not to mention dim-whitted and unthoughtful). If that email form on your site is causing this kind of crap, get rid of it and provide an email address so people don't have to risk a dumb script screwing up resulting in you calling them liars. The address I gave was valid- my email program isn't going to work for everyone, then suddenly change when I email Western. As said before- if you are going global on the internet, treat everyone with the same respect and (time) courtesy as a walk in. All money spends the same. Western just lost any repeat business from me.