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answer system with voicemail?

Discussion in 'Business Operations' started by JML, Jun 2, 2003.

  1. JML

    JML LawnSite Senior Member
    Messages: 415

  2. cos

    cos LawnSite Addict
    Messages: 1,253

    Your local phone company usually has great answering systems that do exactly what that may do and more.
  3. smburgess

    smburgess LawnSite Senior Member
    Messages: 467

    Software program - TalkworksPro 3

    Here is how my system is set up:

    Phone rings twice-

    Answering machine picks up and says "Thank you for calling Southern Lawn Care", then offers four choices-

    1- "To have your call forwarded to Steve, press 1"
    (If they press 1, a message comes on and says; "please wait while your call is transferred". They are put on hold and my computer calls my cell phone, when I answer my computer tells me that I have a call and press 1 to accept it. When I press one, the computer joins me with the caller and says; "call transfered"
    This works great! You do need 3-way calling.

    2- "To leave a message press 2"

    3- "To send a fax press 3"

    4- "To hear company information, and get our web address, press 4"

    I don't really need "3" because my computer listens for fax tones when it answers, but what the heck.
  4. ProMo

    ProMo LawnSite Bronze Member
    Messages: 1,468

    I use talking caller id you can have different messages for different people and block numbers you dont want getting through
  5. The Green Way

    The Green Way Banned
    Messages: 45

    I use two things. The phone company voice mail and then call forwarding if I am out of the office and I can be reached with the cell.
  6. mtdman

    mtdman LawnSite Gold Member
    Messages: 3,143

    My phone number is a stand alone voice mail. It doesn't ring anywhere, just goes to vm. I can call and get the messages, as I do several times a day, and leave whatever messages to the customer I want. I don't have to worry about answering a phone, or taking every call. And I can ignore the messages I don't want to hear from. Has worked fine for 7 years.


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