I'm like Charles, I typically answer 7:00 am to 9:00 pm. I don't always answer on Sunday. I don't work Sundays and don't really think I should have to deal with business much that day. But the other days I try to answer it as much as possible during normal hours. <p>Again, this is a personal choice and it depends on your level of ambition. You gotta decide whether you want to grow really fast or not. And you gotta realize that if you don't answer the phone at certain times, you will lose a few new customers. That's just a fact. If you are happy with losing a few, then maybe you want to set strict 9-5 office hours. But if you want to grow quickly and not miss any opportunities, you'll answer your phone. <p>Please understand too that this all depends on how long you've been in business too. If you are well established, make all the money you want, and can afford to lose a few customers so that you may enjoy more free time, that's cool. You've earned it. But if you are still new and ambitious, you don't always have that luxury for a few years. Just remember that if you decide to answer the phone later for now, it's all temporary. One day you won't have to. <p>----------<br>Jim Lewis - Lewis Landscape Services<br>http://www.lewislandscape.com