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anthony....my lawn does not look like next doors

Discussion in 'Pesticide & Herbicide Application' started by ant, Apr 24, 2005.

  1. ant

    ant LawnSite Silver Member
    Messages: 2,466

    and she has a fertilization company that does her lawn also...

    well mrs. smith ...all i do is keep your lawn fed and weed free...that's all i been doing the last 4 years....as i explained to you in the past your lawn needs more then feeding and weed control....in the past i left you literature on core aeration and seeding but you never inquired about it .

    ok ant what will it cost to aerate it...
    well your lawn is 10,000 sq. and the cost is $150.00

    o my gosh thats a lot of money....i will have to think about it.

    few months latter

    phone rings....anthony is that you....? this is mrs. smith ,i would like to cancel the service because my lawn in not looking that well.

    you guys been through this?
  2. Green Dreams

    Green Dreams LawnSite Senior Member
    from Texas
    Messages: 593

    absolutely...you just be as nice as you can and wait for the other team to fumble. Thank her for her business and let her know you stand ready to serve her again when the need arises. Thats all you can do. You can give her the prescription, but you can't make her go to the pharmacy.

    Remember...."it's seldom wrong to take the high road."
  3. Enviro Green

    Enviro Green LawnSite Senior Member
    Messages: 324


    Yep, gottem all the time. Got a new one last year, and her lawn is gorgeous, no weeds, dark green, almost perfect and she came out and told me how disappointed she was in her lawn, the best one on the street.

    Go figure, I told her I guess we couldn't please her and if we can ever be of service, give me a call.

    LOL EG
  4. NattyLawn

    NattyLawn LawnSite Bronze Member
    Messages: 1,643

    I like the "my neighbor across the street doesn't do anything and his lawn looks better than mine" excuse. I started walking over with the homeowner and looking up close at the neighbors lawn, and then looking back at his. It works to a degree, but a lot of times, these people are looking for an excuse to cancel, or some sort of free service.
  5. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    I don't know. If I would've gotten a complaint like this, I would have focused more on putting more or better product (more to her needs) on her lawn. I get told that all the time, also, that my customers lawns don't look like their neighbors, but it is because my lawns make the neighbors look sick. I do around services of all types (I don't even count big green, because they are not even in the running), and I have yet to see a service (besides my friend's service) that does to a lawn what we do.
    I had to laugh, one time. I get a call from a customer one day. He says. "Joe, you are probably going to get a call from my neighbor. I was out at the mailbox after work, and he met me out there. The customer told me the neighbor asked "What in he hell are you doing to your lawn?"
    The customer replied. "What do you mean?"
    The neighbor said. "What are you putting on your lawn to make it look like THAT?"
    The customer replied and said. "Well, I have this guy named Joe coming over and fertilizing and treating it. Why?"
    The neighbor says. Because Ive had the same lawn service for 6 years, and my lawn has NEVER looked like that! I always had the nicest lawn around, and your lawn was always on a decline."
    My customer said he just replied back to the guy. "Well, I gues you have the wrong person doing it, then, don't you?"
    "So," my customer told me. "You will probably be recieving a call from this guy."
    Sure enough, about an hour later, this guy calls me up and wants to meet with me. I've been doing his lawn, ever since.
  6. Williams Services

    Williams Services LawnSite Senior Member
    Messages: 269

    Joe, do you use a primarily quick release product, or a 50/50 blend?
  7. General Grounds

    General Grounds LawnSite Senior Member
    Messages: 902

    gotta love it i have some guy who calls almost the same day every april asking why his lawn isnt growing. i try to explain to him that he has a bluegrass lawn and that it will not be till approx, may 1 for the greening to come about. i didnt know a lawn had to be a certain height to be healthy.
  8. philk17088

    philk17088 LawnSite Fanatic
    Messages: 17,386

    Yeah I have the same thing.He paid big bucks for bluegrass sod and every year he whines that his lawn isn't green when he comes back from FLA. THis year he called my house at 6:00 am. I told him again about blue grass and he said I told him that before. I told him maybe running his irrigation would help :p So I went past and the ol sprinklers were going!
  9. SodKing

    SodKing LawnSite Bronze Member
    Messages: 1,641

    I have a lady who calls up every year and asks for a free lawn analysis and estimate. Last year when she called for I told her, "ma'am you do your lawn yourself every year, you have never used my service, you only want to use me as a free reference to find out what your lawn needs, and right now I have paying clients that need my help..." and she said but your ads say free estimate and analyis,"thats right" I replied, " $35 to treat your lawn you have the same issues as last year..." and she says "but you didn't come out and look at it this year... " I replied "and I am not going to " so what should I put on it...." she replies...
  10. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Messages: 4,899

    You sure this was a woman? sounds like she has quite a set on her :dizzy:

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