[EDEN77]

Every year I call my customers in early March to see who will retain my services in the new season. Some don't answer the phone. Some don't return calls after I leave a message. Sometimes I have to pursue for days and even weeks before getting a reply. There are customers who give me the ax after I've worked for them for years without getting complaints from them about my work or my price. I know exactly what most rich people think of us in this business. I can't use that language here. Still, don't we earn enough RESPECT that we deserve at least a return phone call saying, "You and your work suck, and we already got someone else" ? Maybe I AM Rodney Dangerfield.:hammerhead:

 

[Big C]

I have customers like that also....my approach is call twice and the move on and fill their slot in my route....I figure 2 complamentery calls is enough...if they don't take the time to call back then I am moving on....some people "get off" on you calling numerous times...it makes them think you are desperate for their business and can use that to talk the price down on services.

 

[Richard Martin]

I've had that happen a couple of times over the years but not often. Those types of people tend not to last more than a year or two. They're also the kind that tend to pay late too.