Had a customer last year, do the estimate, he signs, pays, we install, he cancels payment because he doesn't like the fact that the Y stakes didn't look as good as shepherds hooks. So all over the area I go, find enough shepherds hooks to change out the y stakes, all said and done, take it down he says. Decides he wants all mini's instead, 39 sets to be precise 4 lengths of garland, 200 plus feet of leads to get to power source for lamp posts. He pays, then continues to complain when all is removed and placed into storage. Send him the reinstall, removal contract for this year. Wants it done for half that, took 2 guys 5 hours to install last year, figure it takes 3.5 hours to install this year, 1.5 to remove, plus 40 minutes each way. I stand my ground, he replies, not interested in the service then. The kicker, he is one of the wealthiest investment bankers in the state. Amazing how they try to beat up the little guy all the time.