I have a customer who mows his lawn once every 3 weeks and when he does, he cuts it down to a height of 1 inch and leaves the clippings on the lawn. He also never waters nor rakes his leaves. The lawn looks like crap, I hate going there. I've told him many times about proper mowing heights, etc. but he views mowing as a pita. Has anyone dropped a customer because their lawn may give your company a bad reputation on that block? Yes the guy does pay on time.