1. Missed the live Ask the Expert event?
    Catch up on the conversation about fertilization strategies for success with the experts at Koch Turf & Ornamental in the Fertilizer Application forum.

    Dismiss Notice

Apologize and Customer Question

Discussion in 'Business Operations' started by Kgrebs, Mar 4, 2004.

  1. Kgrebs

    Kgrebs LawnSite Member
    Messages: 43

    First of all I apologize to anyone that had asked me for a copy of my contracts. Now that we are finally back on line, I will gladly share them with whomever wanted them....

    Also, does anyone have any type of letter they send to their customers at the begining of the season? A letter that is like...hope the holidays were good, hope your coming back to us and what else can we do for you. Thanks for any help.
  2. dfor

    dfor LawnSite Senior Member
    Messages: 829

    I know that a lot of companies send letters out, but I prefer to call them. I'm just starting to call them now. I feel that it kind of puts them on the spot to say that I'll be on for this season. I retain about 95 percent of my customers anyway. My .02 cents.
    Sorry I can't help with a form letter.
  3. Hawkeye5

    Hawkeye5 LawnSite Senior Member
    Messages: 295

    I highly recommend personal contact. I take the time in late Feb. to visit each customer. If they are not home I leave one of my advertising post-it notes on the front door and follow-up with a phone call within two days. I have found my retention is high and I pick up additional work before the season really starts.
  4. cklands

    cklands LawnSite Senior Member
    from MA
    Messages: 360

    I send them all a letter stating the services scheduled. It also offers them the opportunity to prepay for the season and make add or remove any services before the season starts. This way I can make sure that I have enough help when the season starts.
  5. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Messages: 4,040

    Hi Kgrebs,

    This post has a sample renewal letter.

Share This Page