The longer I'm in this business, the more I continue to learn. Some people are just STUPID! I keep getting the same call from clients: Client: "Yes, this is so and so and you guys trimmed my shrubs last week. The amount you charged my credit card isn't matching up with what I'm coming up with based on the slip they left on my door. Can you help me understand the charges?" Me: "Yes, ma'm, let me look that up for you. Ok, here it is. Looks like we had a two man crew out there from 3:25 to 4:36 @ $36 per man-hour." Client: "You mean you're charging me $36 per hour on each worker?" Me: "Yes ma'm. It's $36 per man-hour." I mean, seriously, auto mechanics are getting $98 per FLAG-hour, phone company techs were getting $85/man-hour when I worked there 7 years ago. Are they really that stupid to think I'm gonna roll a truck to their house and GROSS $36 per hour on a two-man crew? Honestly, I can't even believe I have to answer these phone calls. It's getting harder and harder to maintain a polite tone of voice with these idiots.