I am having nothing but trouble with the dealer I switched to. I've spent probably 15k there in 2 months, not that, thats a lot of money in this industry but none-the-less a lot of money. All I get is the run around. I ordered a Echo articulating hedge trimmers and they should have been here Tuesday so I called and no trimmers yet, they didnt even order them! Something about the "freight" would be a lot of money if they just ordered those in. How much could freight be on something that weighs 12lbs So he trys to sell me the Echo trimmer that has the split shaft and the hedge trimmer attachment for about 75 bucks more and says the price would even out because I wouldnt have to pay freight....75 bucks to ship a 12lb trimmer! no thanks. But he also sells Red Max and Shiwanda products. Sorry for the rant but what the hell!