i always debate year after year... (especially after reading any posts about JustMowIt ) going big really fast. just wondering if anyone has lost quality of their service when they got bigger. i used to be able to remember customers names, even details they'd tell me casually. now, (and i'm not a big company) i know alot of people by house number and address. its just too much sometimes when your juggling other issues. i'm on evry account now working, i'd need foreman and a crew. so quality of the actual weekly service may diminish. is it possible to be a big company and still keep the personal service up and quality of the work? or am i seeimg big business all wrong...and it doesn't matter when you hit a certain point, cuz the volume of customers are are so large, that an individual customer isn't as significant, and its part of being big.