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Discussion in 'Franchising' started by Michael J. Donovan, Jun 10, 2016.
The system we use takes into account measurements, production rates, frequency, and cost to operate.
I am not familiar with the term "production based estimating." Can expand on that?
Sure. We measure the property based on the tasks we are going to perform (mowing, edging, etc.) and use production rates based on the equipment/task to calculate how long it is going to take us to service.
Once you land an account, what steps do you take to ensure getting started on the right foot?
What is the #1 challenge (labor, competition, etc.) in the commercial business?
Starting a customer off on the right foot is critical. You only have one chance to make a first impression. The goal is to honor the promises you made to the customer during the sales process. We use a documented process to ensure our crews fully understand the expectations of the new customer, then follow up with the customer after every service for the first 30 days to ensure we are meeting those expectations.
Would you be willing to provide an example? If it were a small place and had 1,500 square feet of grass surface? Do you also measure the edging and trimming footage? Just trying to understand it better. Thanks.
Is this webinar still on? As there are only 2 participants I had hoped for a quicker pace on answers.
"What is the #1 challenge (labor, competition, etc.) in the commercial business?"
The #1 challenge in any service business is your ability to build and manage a team. We think it starts with recruiting the right employee and continues with transferring your company's culture to that person. Then you must activate and empower them to carry out the mission. Otherwise, your business becomes too dependent upon YOU.
Yes, we would measure the turf. Then we would measure the linear footing of the areas to be edged, and continue with each additional task/functions that needs to be done, such as: string trimming, bed maintenance, etc.
I am trying to be both thoughtful and thorough with my responses. I also don't claim to be the world's fastest typist.
While there are only a few active participants, I know there is a large number of people tuned in.