Bad Boy Mowers STAY AWAY

Discussion in 'Lawn Mowing Equipment' started by Tgamble0616, Jun 12, 2013.

  1. Tgamble0616

    Tgamble0616 LawnSite Member
    Messages: 3

    I recently purchased a Bad Boy Zt. The biggest mistake I have ever made. the mower has been in the shop 2 times with 15 hours on it.

    1) Could not mow a incline even less than 15 degrees with out the front end raising up. Called Bad Boy and was told that there was nothing they could do. Called my dealer to get a rops kit and they told me to bring it in. They had the rep to look at it and he agreed that it should not be doing what it was. He contacted the factory and had a weight kit made for it. cost me another 135 dollars. Took care of the problem but what upsets me is when when I called bad boy they said oh well and didn't want to help at all.

    2) Mowing yesterday and the front caster locks up. Mower has 15 hours on it. Dealer is going to fix it but that doesn't change the fact I am going to have to burn 40 miles worth of gas and borrow a trailer to get it down there. I don't mow commercially but I do take care of three of my neighbors yards. once again I'm out of a mower. Called the manufacturer to see if they have had any problems with the zt and was told to just take it and get it fixed there is not anything else to talk about and when I started telling him I was not satisfied he hung up. GREAT CUSTOMER SERVICE.

    3) Not to mention the seat has hit the plastic guard on top of the engine and broke the plastic ring around the top.

    Just wanted to warn everybody to stay away from bad boy. Terrible product and terrible customer service.
  2. CurbAppealKS

    CurbAppealKS LawnSite Senior Member
    Messages: 448

    You get what you pay for. That's why I have never considered them. There is no way they can be thousands of dollars less than comparable models from different companies without sacrificing something, somewhere. I'm sorry for your misfortune. Hopefully they will get everything worked out for you.
    Posted via Mobile Device
  3. OP

    Tgamble0616 LawnSite Member
    Messages: 3

    Your right I should have known. Thanks for the best wishes.
  4. Marshmallow

    Marshmallow LawnSite Senior Member
    from IL
    Messages: 330

    Let us know how it goes. Have any pics of the unit? What model was it?
  5. OP

    Tgamble0616 LawnSite Member
    Messages: 3

    I don't have any pics I'm not near the mower but it is a 2013 bad boy zt elite. I was going to grease the caster but they don't have a grease zerk. I must have over looked that two. I know the dealer I got it from will take care of me but it's real inconvenient to have a brand new mower and you can't even more your own yard. I will keep you up to date.
  6. GMLC

    GMLC LawnSite Platinum Member
    Messages: 4,344

    Im sorry. Lots of Bad Boy customer service horror stories here on LS. Most get deleted for some reason?!
    Posted via Mobile Device
    JLSLLC likes this.
  7. Ridin' Green

    Ridin' Green LawnSite Fanatic
    Male, from Michigan
    Messages: 22,234

    Nothing worse than a new machine with problems. the customers service that you got, especially hanging up on you no matter how mad you may have been, is unexcusable.

    They will never see a dime of my money. Good luck, and I am sorry for your troubles.
  8. Realslowww

    Realslowww LawnSite Bronze Member
    Messages: 1,527

    I was going to buy one in 06 and I did not even have to talk to people who owned them, all I had to do is talk to the dealers and every single dealer said the company SUCKED BAD and they were discontinuing selling them.

    That was in 06 but I heard the company was getting better about standing by their product?
  9. retrodog

    retrodog LawnSite Silver Member
    Messages: 2,443

    Sorry for your issues. I know the factories like to have issues dealt with at local level first, then if issue with a dealer they step in. Also, with equipment over the past 6 years of being a dealer with several brands and also talking to folks that have issues like this, 80% of all warranty claims usually happen within the first 20 hours of use. I am sure some of you noticed this, but I really see it as a dealer. I tell people to keep a good eye out during this break in for rods going through motors, bearings locking up, belts chewing up, leaks, etc that way if it does happen they are not as upset they feel like they helped catch an issue before it did any damage. I drove my new $50k diesel truck not 5 miles down the road when i noticed something wrong and it was in the shop for a week before I got to really "own" it. I didn't call the manufacturer or anything, just expected to get taken care of at the dealer. It actually didn't bother me at all, I was just happy to catch it and get it fixed under warranty with no issues. I know you will love your mower once the bearings are replaced, I have seen many defective new wear items on equipment. I have seen rods go through side of motors at 7 hours, a buddy of mine got a new gravely and the transmission fell off the mower and took 2 weeks to fix without a demo, he was cool and understood it was a new design. We put alot of work into prototyping the czt and zt last year for the design changes, and I honestly think they are equal to none for the price point. Nothing is built as heavy duty, offers as much machine, or as easy to work on as the BB.... If you ever need anything or have any questions just holler at me I have seen some amazing customer service from the factory, but it was on waay out of the box issues, not your normal everyday dealer stuff.... I liked them so much when mowing I became my own dealer out of my house, and in 6 years became the world's largest volume mower dealer because of the way BB treated me when my mower fell off my trailer....
    Keith Gandy likes this.
  10. baileylawnservice

    baileylawnservice LawnSite Senior Member
    Messages: 530

    I think scag is built the best and is pretty east to work on. Probably a reason why these mowers are cheaper in price.

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