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Best way to steel customers?

Discussion in 'Starting a Lawn Care Business' started by WHIPPLE5.7, Dec 25, 2007.

  1. NC Greenscaper

    NC Greenscaper LawnSite Senior Member
    Messages: 446

    If I was You, I'd tell them that you work for free :confused: . That will probadly win them over. If your not interested in that, then I would be patient, do good work and they will seek you out.
  2. Dave_005

    Dave_005 LawnSite Senior Member
    Messages: 359

    Never Ever Deliberately try to STEAL someone else customers, send them your flyers and info and if they want to switch they will call you. Stealing someone else accounts and work is intentially taking food off thier table, most would get quite Angry at this. Advertise and let your work speak for itself, its the customers choice who they go with, and Residential customers tend to be Extremely Loyal to thier current LCO's once they find one they are happy with.
  3. ncls

    ncls LawnSite Senior Member
    Messages: 441

    Here's a recipe for success. Bid the jobs at half what the other guy is charging. He loses a customer. You gain one. You can't afford to cut him all year, because you're losing money, so you go out of business. The third landscaper, who has done nothing, but advertise, and market his business in a fair and honest way, picks up that customer. Success.....:clapping:
  4. dwlah

    dwlah LawnSite Senior Member
    from Argo Al
    Messages: 558

    Advertising,sending out flyers OK IF the customer calls you then give it your best shot Stick with the quality work
    Intentionally going out of your way to steal customers is bad news
    It can come back to haunt you like your worst nightmare
    Talk with the LCO's
    Who knows they may even give you the account or some others they dont want
    One thing Ive learned this year is whats a PITA to you may not be to me
    and vice versa

    Had a customer call me this spring about doing her yard
    I thought another LCO was handling it
    I called him and he said have at it(shes a PITA) and did I want another property to go with it
    I never had a problem with her all year
  5. Mr.Lawn

    Mr.Lawn LawnSite Member
    from Florida
    Messages: 93

    I agree with mowtivations lawncare, If you do good quality work and advertise you should get your customers. but to steal a customer from another LCO is bad news. the new customer you stole may not be worth the headaches later.
  6. landscaper22

    landscaper22 LawnSite Senior Member
    Messages: 829

    I agree with most of the others here. You concentrate on doing great work and also respect your fellow LCOs. I have never tried to take a property from another LCO.
    I tell you what will work though. You go out of your way to please your current customers and do a great job, and you will get more referrals than you can handle.
    I am not outgoing and I am not a good sales person. I let my work speak for itself. Others watch you. I always wave at neighbors and sometimes chat with them. But I never try to sell them on my lawn care services. That may sound crazy, but that is just me. When they see you show up week after week, month after month, and year after year, and they see your quality work, you don't have to go to them because they will come to you.
    Now I am not saying that you should not go after business. Most commercial accounts you have to go after. Some commercial accounts take bids every year or at some other interval. This is not considered taking an account. You have to introduce yourself to these customers. Find out if and when they take bids, and go from there. It seems even my large commercial accounts have fallen into my lap though. But as far as the original post in this thread.....it is fine to talk to another LCO's customers. Let them know that there property looks great and that the LCO seems to be doing a fine job. Tell them that if for some reason something does not work out with the current LCO they can give you a call....and leave it at that. If they are not happy with the current LCO you will know right away. Otherwise, be glad they are showing loyalty. If they flip flop around and are not loyal, you will get dumped too after a season (just like in any other relationship).

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    Look at it from the customer's point of view....if you're so good...then why are you going door to door begging for work???? :laugh: That's what I'd be thinking.

    If you remember only one thing, remember this....customers care about reliability and convenience. If you can do a halfway decent job on top of that, you're good to go. The truth hurts but that's the way it is.
  8. Diesel-1984

    Diesel-1984 LawnSite Member
    Messages: 15

    Define yourself as dependable, knowledgeable, professional, and get as many licenses and certifications as you can; with those things you will overcome the other businesses (even larger ones) that don't have licenses for this or that (architecture is one, I'm working on my BA in state of NJ now to get licensed, going to take around 8 more years, im 18 but its a amazing thing in my state, no one really has an licensed LA and the large commercial and corporiate jobs req it, also can work for LA firms for more $$$$), I also have a home improvement contractor's license and licenses for lawn and ornamental pesiticides in NJ, all at 18 and because of it I'm landing jobs on the first quote and/or estimate and keeping my clients, i have about 30 now, been in business 1 year, bought my uncle's small illegal business and turned it into a ligit one. I try to follow up on all calls within 24hrs, or at least give a call back within 24hrs and set appointment time and date (I got a job for doing that, and the person called this CO called S&E landscaping also, which is a huge co in my area and b/c I responded the same day they have me to the work and signed on with me (and cancled them) for next yrs mowing) HAHA, and my licenses and certs and knowledge helped land it too. But I never try to "steal" clients, I believe in "karma" and whatever you do to someone else, someone will do to you, I just put myself out there, also if you do door to door flyers, and at grocery stores and free posting boards in your community doing give up if noone called after the first posting, you have to keep it going, check the boards every week to see if any tare off #'s are still there or if it's to beat up and needs to be replaced, for door flyers work up a schedule for the year, like are in Feb and do twice, then again in may for mulch (or whatever), in summer for fertilizing or whatever, in oct and november for fall cleanups, in nov for holiday lighting, and try to do the same flyers twice in month or whatever, because it shows your reliable and for real, not Joe Smoe, passing out flyers for a one time deal. Show reliability in everything you do, which shows professionalism and they will come. Im 18 paying my way through college with my business, do that and learn as much as you can and you'll get more business than you can handle, the fair and respectable way.
  9. WHIPPLE5.7

    WHIPPLE5.7 LawnSite Senior Member
    Messages: 958

    I have to go door to door because I'm new. I'm sorry if I don't get 50 clients from the wave a magic wand like so many of you.
  10. Turf Commando

    Turf Commando LawnSite Bronze Member
    Messages: 1,186

    Myself I'm starting off this spring with my name nothing more.
    I will not lower myself to stealing others accounts, they have to make a living also..
    I'm interested in residential mowing, I'm hitting houses as soon as winter breaks then it's war on the shore ''look out''.

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