Best way to weed out customers

Discussion in 'Lawn Mowing' started by russman, Feb 2, 2001.

  1. russman

    russman LawnSite Member
    Messages: 23

    Great forum, I have learned much. This is my first post. As it is getting closer to that time again I was thinking of weeding out some of my "bad" customers. You know the ones who are always asking for more but want to pay less, no matter how hard you try they are never pleased. I do this part time and try to put a limit on the number of customers I have , but every year without any advertising I get more work. How do I weed out the bad so I can assess the new and get better customers in there place? Do I just not contact them or should I send a letter that I will no longer be doing their yard? Thanks for all the help.
  2. Eric ELM

    Eric ELM Husband, Father, Friend, Angel
    Messages: 4,830

    The bad ones, I raise their price enough to make it worth the trouble to put up with them or they find someone else. It works for me. :)
  3. UrbanEarth

    UrbanEarth LawnSite Member
    Messages: 142

    Eric's idea works great, but if you have a real pain in the butt customer who isn't worth any price, simply send them a letter stating that you will no longer be able to provide them service, and possibly reccomend several other companies that they may contact.

  4. Greenkeepers

    Greenkeepers LawnSite Senior Member
    from NE Ohio
    Messages: 695

    I like raising the price to make it worthwhile to deal with them. This can backfire sometimes depending on the person because they will run and tell everyone that you are outrageously priced. Letters work well also, you just have to be civil with them.
  5. Shack

    Shack LawnSite Member
    Messages: 119

    Spray Round Up on them (LOL)
  6. 65hoss

    65hoss LawnSite Fanatic
    Messages: 6,360

    I'll write a letter. I sometimes will suggest other companies, but if I don't want it, neither will my friends.
  7. Esby

    Esby LawnSite Senior Member
    Messages: 662

    I too agree with raising the price, the way I look at it, everything has its price. If they dont want to pay, then they can find someone else. In the vast majority of my cases like this, it has been the quality of the yard that turns my prices high, not the actaul customer. I try to explain my reasoning to them and usually understand.
  8. lawman

    lawman LawnSite Member
    Messages: 199

    I like the round-up idea. Spray the grass and not them. Let them think for awhile why all their. Grass has died. In the real would I would just write them a letter.
  9. Twotoros

    Twotoros LawnSite Senior Member
    Messages: 494

    I agree raise the price . A friend of mine in the biz always says, " There are no bad lawns if the price is right. "
    However if they are #1 a-holes I always enjoy telling them to their face that their account isn't worth my time.
  10. AB Lawn Care

    AB Lawn Care LawnSite Senior Member
    from Ontario
    Messages: 585

    Like the other boys are saying,raise the price.We have been doing it and it is great!And for those clients you dread working for,give a 50% raise or higher.When they scream at you becouse of that(which they will becouse most of the loser clients think they call the shots.....not!)you can just give them a smile and say sorry gas prices are up.:)Revenge can come in many forms,but this is the ONLY professonal way to get back at a loser clients.

    Also welcome to the fourm!There are alot of guys on here that are a great help.Most of the vets have been in the business for a good number of years and there experience shows.I've been in this businness for 6 years and still learn new things every time I come to lawnsite.Have fun!

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