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Better Business Bereau

Discussion in 'Lawn Mowing' started by tjlco, Jan 26, 2011.

  1. tjlco

    tjlco LawnSite Senior Member
    Messages: 283

    I know ther was a recent thread regarding the BBB. I have never intended on joining them or anything, as the general idea I got from the last thread was they are a sham anyway..Today I get a letter from them, one of my former customers complained saying I didn't do what I said I would for the price. (it was 55.00 for 2 mowings) which we did. She went on about some other lies blah blah blah. So they demand I respond to resolve the matter. I emailed short and sweet saying she's full poop, (in a nice proffesional way). Couls I be in troube here???
  2. GTC1187

    GTC1187 LawnSite Member
    Messages: 31

    The BBB is a private company, if someone complains about you they give you a chance for rebuttal. But you may have the black eye on your record with them, that's about all that can happen.
  3. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    It was a good idela when it 1st came out, UMMMM I think in the 70's < may b wrong,

    it was about the only way a person had a way of checking out a contractor.

    It was pretty common to ask are you a member of the BBB.

    all's a person could do is call the bbb and see if there was a complaint against a company, THAT's IT.

    I kno they got into trouble for slander a long time ago. But now days, it's a joke.

    Dont loose sleep over it
  4. tjlco

    tjlco LawnSite Senior Member
    Messages: 283

    I didn't think so, and don't they charge to be a member? Just to have the BBB sticker???
  5. Exact Rototilling

    Exact Rototilling LawnSite Fanatic
    Messages: 5,378

  6. GreenI.A.

    GreenI.A. LawnSite Silver Member
    Messages: 2,131

    its a complete sham. All they do is try to get money outa big thing on of you. There was 20/20 or dateline or one of the other national news shows. They were talking how if you have a bad review with bbb they will take it off the record if you pay them
  7. WenzelOSLLC

    WenzelOSLLC LawnSite Senior Member
    Messages: 709

    Not only would they take a bad record off, you could pay to get a 'A' rating or whatever you wanted for a certain price. Of course when confronted about it, they claimed to do no such thing....but they gotta make money some how right?
  8. rwaters

    rwaters LawnSite Senior Member
    from Online
    Messages: 731

    I looked up our older store to see its rating one time we have over 20 years without a single complaint and only a c. They offered me a A for $500... I am not even kidding about this. They told me I would just have to answer a few questions and once I paid they would enter the data in and I would have an A.

    I refused to pay I am happy with my C if they will just sell the A rating.
  9. tjlco

    tjlco LawnSite Senior Member
    Messages: 283

    What irritatea me the most is, its not a valid complaint. That means anyone can call the BBB and file a complaint on any company, and its always there. Well I suppose thats the way it goes, makes me dislike this business more and more...
  10. muxx

    muxx LawnSite Member
    Messages: 187

    I know here we only joined because they offered 12% off of our business insurance to be a member. Only reason.

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