They are commercial grade all the way, the controls are awesome with no wrist problems. And I should know having mowed just under 5000 lawns myself with them per year for the past 2 years. If I knew the step saver was that easy I would have gotten one of those the 1st year! As Buckeye stated, the repairs are next to nothing, and for us have only been belt changes and a few broken cables from older models. And some of our guys are REALLY bad at missing obstacles, and still the Quicks go on and on. I for one got sick of the big names and my local dealer, and BOP's customer service is the best I've found, not just in this industry but just about any. With the return policy, can you really go wrong?