olderthandirt
LawnSite Platinum Member
- Location
- here
Ok I probably should have posted this under Bobbys "dog eat dog" thread but I think Its important enough that I would like to get some answer and did'nt want it to get lost.
As we just start to get busy for the season and you start getting calls to bid do you answer the phone and run right over if you have time, or do you tell them your busy but can be there in a day or so and set an appointment? If you run right over does it give your potential customer the impression that you have no work or not enough that you can just be right there? Or does it give them the impression that you really value there business.
Or do you feel that its better to set an appointment for a couple of days from the phone call with the explanation that your quite busy right at that moment but with an appointment you would be more than happy to go over everything with them as you would set that time aside.
You can't just walk in and see a doctor or an attorney in fact with almost all profesionals you need to make an appointment
So whats every ones opinion?
Mac
As we just start to get busy for the season and you start getting calls to bid do you answer the phone and run right over if you have time, or do you tell them your busy but can be there in a day or so and set an appointment? If you run right over does it give your potential customer the impression that you have no work or not enough that you can just be right there? Or does it give them the impression that you really value there business.
Or do you feel that its better to set an appointment for a couple of days from the phone call with the explanation that your quite busy right at that moment but with an appointment you would be more than happy to go over everything with them as you would set that time aside.
You can't just walk in and see a doctor or an attorney in fact with almost all profesionals you need to make an appointment
Mac