Biggest customer peeve?

Discussion in 'Lawn Mowing' started by bligh61, Sep 15, 2006.

  1. bligh61

    bligh61 LawnSite Member
    Messages: 240

    What are your biggest peeves about customers. Late payments, over fertilization, sprinklers on when your supposed to mow! You get the point. I have a feeling they are all similiar! Now how do you deal with them?
  2. hughmcjr

    hughmcjr LawnSite Member
    from Oregon
    Messages: 183

    My biggest peeve is customers who are retired, and have too much free time. They mean well, but they prune the shrubs that are part of the maintenance contract. They prune them and leave the clippings when we come to do weekly maintenance. We then have to take extra time to do what we didn't plan on and then it cuts into or eliminates the other work we now don't have time to do.

    Second biggest is telling us how we should be doing the work, although this rarely happens. I have actually quit customers that are too controlling or I feel uncomfortable when we go to their property each week.

    Water doesn't bother us much as we are used to mowing several months in rain anyway.

    Showing up at a home and they didn't call or tell you that they are having a new roof, or windows put on or having the house painted. It pisses me off because we are there consistently every week, alsmot same say and hours. We only need a half hour to an hour, yet the painters or whomever are there for days on end. Let us get in and get our work done. Another is paint chips on the lawn or in the beds.

    Another is a customer who has the gutters cleaned by someone else and then they leave the debris all over the ground. They do roof and gutters but not landscape maintenance. We do the gutters and clean up our own mess. So sometimes I have had to spend time cleaning up some other guys mess and he get paid for it and I don't.
  3. ECS

    ECS LawnSite Bronze Member
    Messages: 1,733

    You don't get paid for it because you choose to do it for free. Just send the owner a bill for additional services.
  4. ChadsLawn

    ChadsLawn LawnSite Bronze Member
    Messages: 1,110

    I dont really have any peeves.. But if I were to choose 1. Like hughmcjr said retired customers. I have 1 that meats me outside everytime I show up. I trim there hedges once everyother month. For the last 3 weeks shes been asking every week, when Im going to trim. They've only grown maybe a inch since july. And some only have a few sprouts. I just tell her Ill get to them and not to worry. Shes the only 1 that bothers me about anything.
  5. lawnmaniac883

    lawnmaniac883 LawnSite Silver Member
    Messages: 2,613

    My #1 biggest peeve especially down here is gates. I just dont understand how difficult it is to unlock / make the gate easy to open. Three weeks ago a customer of mine decides she is going to put cinderblocks on the inside of her large gate to her backyard supposidly to keep the dog from digging. Thats fine and all but I sure as hell wasnt going to jump a gate, move 5 blocks and open it just to cut a damn backyard, complete waste of time ya?

    Get a call the next day asking me why I didnt cut the back. Informed her of the problem and of course she didnt understand why her lawn guy doesnt want to play superman but anyway she asked me to come back and cut the back right, said I will cut it next time.

    Three days later she calls back ranting about how high the grass is in her backyard, says she has my check in a baggie on her chair back there. I finally got there for her next cut and man it was high as hell but it made gettin paid easier. There we go, instant payment, threaten to not cut the backyard...havent had an issue with the gate again yet.
  6. Tn Lawn Man

    Tn Lawn Man LawnSite Senior Member
    Messages: 479


    For example: They sign up for weekly service and a very short time they change to bi-weekly and want to keep the price the same.
  7. WJW Lawn

    WJW Lawn LawnSite Bronze Member
    Messages: 1,330

    Late Payers....PISS ME OFF. If you want to pay me 2 to 3 weeks late...I'll just cut your grass 2 to 3 weeks late.
  8. Pietro

    Pietro LawnSite Senior Member
    Messages: 855

    I hate when people try to haggle with me on side job estimates. I get $30 an hour, Non negotiable.
  9. Dunn's

    Dunn's LawnSite Bronze Member
    Messages: 1,534

    Only problem with taht is then they get what they want. they are only paying you to cut once a month at the weekly price.1 Charge late fee's, 2 then send a letter saying that they will be sent to collections after this date.3 Get a collections agent try Anderson, Crenshaw & associates.They will take care of it.
  10. SouthernYankee

    SouthernYankee LawnSite Senior Member
    Messages: 789

    I dont like homeowners, this might be a negative post, but is true. They all have something to complain about and they never tell you that you did a great job.

    I did a bobcat job today and the guy just called me wondering if I can come back and scoop up one more bucket to fill in a back section of his yard.

    I guess I should just do bobcat work for free.

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