Be prepared this is probably going to be a long one. The first year I started my business I picked up a customer that only wanted me to trim his bushes in the back yard. No problem, he seemed a bit "concerned" that I was a female and asked if my husband would be doing the work instead of me. I told him yes for fear of not getting the job since I was new and needed the customer hoping it would lead to another lawn customer. Hubby was glad to help we did the job he paid everything was fine. Mid way through May this year I get a call from the guy asking if we could estimate the property. I did so, gave him the price went over the agreement with him he signed set up a date everything went great, except this guy brings up hiring someone to do his bushes before and (even though he swore it was a good job) told me that it wasn't us that did the work, it was someone the lady next door told him to hire, it was a guy. DUH! you have the old flyer sitting right there from the year that we did the bushes, anyway i didn't argue with him i just left it at that and moved on. It rained the day we were supposed to come out. Needless to say we didn't cut. This man calls me at 730 at night yelling at me because we didn't cut! There have been many other issues with this man including a missing money order that he swore up and down that I cashed and just refused to credit his account. Well he found out I never got the thing and he ended up paying in cash. Today he calls me at 745 (It states in the paper work that we close at 5 but i used my personal cell the first year and that was the number that he had) so I answered it even though I was tired and was relaxing on the couch. Wanted to know if i would come pick up his payment from when we cut the last time. I asked "sir we are scheduled to mow tomorrow I can send someone out to pick it up tomorrow" he replies no he won't be awake that early. I have to pick it up now. "leave it on the door" I want a reciept "I will replace it with a receipt when we pick it up." What if someone takes it, i guess i will be responsible for it then? "Sir, I highly doubt someone will take it, but yes in the event that would happen and we do not receive the payment then you would still be responsible." Then he starts talking about how we haven't pulled weeds under his awning? Finally I figured out what he was talking about and he was referring to a flower bed under his window between his sidewalk, house and driveway. I explain to him that under the agreement we have we do not manage his flower beds. We can offer this service to him for an additional charge. He yells at me and tells me they are weeds not flowers! I know there are weeds in there sir but the area you just described to me is a flower BED! We do not pull weeds in flower beds under the current agreement that you have. Back and forth he kept saying any moron can see that those are weeds in there not flowers you have to get them out of there. Oh ya one other thing he wanted to argue with me about was how often we cut his grass. He asked to be set up on a 10 day rotation because 2 weeks was too long to go between mowing and he couldn't afford weekly. I agreed (but will never do that again! I like knowing what needs done on a particular day) I mentioned coming out tomorrow to mow and he yells and said that is too soon you can't mow tomorrow. The last time you mowed was the 18th. "Yes, sir we mowed on the 18th and you are due to mow on the 28th. We are leaving for vacation on the 28th. I mailed a letter the beginning of the month letting everyone know about this. I rescheduled your appointment on the 27th if not you will have to wait until the 9th before we mow again." That went on for an hour just to get him to understand it was only 1 day earlier. Then throw in that he wanted me to lower the mower and when i told him i would not do that because it would harm the lawn and allow weeds to grow... blah blah blah and it was discussed in the agreement he tells me i am a moron all mowers can be lowered he has had two of them and he knows i can lower it. After five minutes of explaining that he finally said he will deal with the weeds, and doesn't the agreement say we are supposed to make the customer happy??? idk what that was about?? (uh no not happening then you sue me for killing your grass I can see that happening now!) Finally I ended up telling him I would be there shortly to pick up payment and handed him a 30 day service cancellation letter. He even threw a fit when I asked him if he was going to pay for tomorrow's service now. (I thought it was a legitimate question since I was hand writing the receipt) billing is done monthly but this guy usually pays right after each service. This man is the most difficult person to deal with. Anyone else have a customer like this?