You're the one bitching about how customers call you all the time and how irritating it has been for you..... You wrote: So I was just explaining that if you don't want that to happen, then get a regular business line like almost every other legitimate business in the United States does. And yes, my advice is give more toward people who are trying to establish a respected, professional business. I fully realize there are plenty of lawn jockeys in our industry who just go out and mow in T-shirts and cut-offs instead of professional uniforms, drive around in trucks that aren't professionally lettered, don't have any kind of recognizable logo, brand imaging or website and are just out to make a few bucks mowing lawns for a small group of clients who don't care as much about image, knowledge or professionalism as they do about how cheap of a lawn care dude they can get. And many of these guys are solo ops that really don't give a rats a$$ about image or professionalism and don't really care to ever grow beyond just a rinky dink operation. I fully realize there's plenty of guys in our industry like that. So when I am giving advice about answering the phone, having a separate line, etc. I am not talking to guys in that category. Obviously, guys in that category are already doing things just like they want to, don't want to change, and don't want any advice from guys like me. I understand that. So ignore it if it doesn't fit you. I's just trying to tell you how the professional companies do it. If you're not interested, then keep running things the way you are. Just don't complain about it then.