I'll keep this short and to the point. We did an install this year at a commercial, lady owns a hair and nail business also owns the other buildings on the property that we maintain. Well turns out I got a better deal on materials so we made a great profit. I was happy and owners were too. I get a call from the owner saying she wanted to switch out a few plants and I was like sure no problem, (she wanted diff. palms for front) we switched them out easy she was happy. Then the next week she calls and says she bought some plants could we plant them, rolling my eyes I said sure. There were about 15 annuals sitting throughout, took all of 5 min to plant. Now tonight she calls late, i let the anwsering machine take it and she has a friend 45min south of us thats moving and wants us to dig out and transplant 5 small queen palms. I think at this point I am gonna say I gotta charge you. otherwise every week she will have some new project. Up until this point they have all been small adjustments that take no longer than 10 min max but my time is money and i think this is where i draw the line.