Don't ya just hate it when you're digging, trenching, etc. and you hit and slice a utility line? (e.g. phone or cable) And if you're going to say you've never done that then you haven't done enough installs. Because it happens to the best of us all eventually. We were doing a big install job last week and I showed up just after my guys had hit the cable TV cable, which powered the customer's TV and internet. Of course we had utility locates done. But that doesn't always prevent hitting a line. We still had to trench through this area, albeit by hand. And even being careful sometimes you hit stuff. I just hate it when that happens, though. Fortunately for me, it looks like they aren't going to charge us this time. So that was nice.