I sent guys out yesterday to do a few yards. I had a phone call this morning advising me we had broke a back door window. Last year I purchased 2 window without asking any questions. Since then I have been told my several homeowners and business owners I am not responsible. I do not put the rocks on the ground and accidents happen. My guys are usually good about telling me about problems and I have never given them a hard time when they are honest with me. They are never afraid of telling me when something bad happens. We all know accidents happen. And I always pay without any questions. When I asked them this morning they were really shocked and said they did not hear anything. That is still not to say it did not happen. I read other post and they say just turn it over to insurance. We all know how insurance works and if you have a $500 deductible what good does it do to turn it in unless the window if well over the $500. I know it is probably good PR to repair this and keep a customer. But bottom line, if this went to small claims court, does anyone know who wins or loses if there is no proof of the lawn care company is actually in the wrong. This window could have been broke before we got there by a neighbor?