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Buying Plants

Discussion in 'Landscape Maintenance' started by landscapetastic, May 11, 2012.

  1. landscapetastic

    landscapetastic LawnSite Member
    from ny
    Messages: 41


    Do any of your customers ever demand that you buy your plants from
    a certain nursery? Well I did, I usually deal with one local nursery. Thats were
    I get most of my plants from. The customers demands that I get the leyland cypress from a nursery 25 miles away from there house. But as I keep telling the customer my nursery I deal with is very good quailty in terms of plant material. But she does not believe me . But she does take no for a answer. She wants it from nursery she wants to go to. What do I do walk away or please her and pick up the plants 25 miles away and charge her extra.
  2. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    Charge for the plant and by the hour to go get it. :hammerhead:
  3. HPSInc

    HPSInc LawnSite Senior Member
    Messages: 763

    i would definately tell her its going to cost more. but if i wasnt hungry for the work id probably pass on it. thats a sign they will be a royal pain in the @ss. sometimes im up for the challenge. sometimes im not.
  4. Think Green

    Think Green LawnSite Silver Member
    Messages: 2,746

    I have several customers that choose one nursery over another.......it is a sign of loyalty and to others it is a sign of a pain. Make your own opinion after time with working for this customer. I will tell them that the drive time will cost them more than purchasing from a closer supplier but if the customer is insistent, then so be it. Tell them that the cost for one tree in delivery will be the same as 100 in terms of driving.
    The end to this story is the customer knows that if something happens to this tree, they can probably get a replacement .......................I have a friend that has a reputation like this with his supplier.
    I have a account with the 5 local suppliers we use and always have a tax exempt account for resales. I am not married to one supplier over another.............it is who has what I need at the time of the sale.
  5. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Messages: 3,465

    Charge he drive time.Then sign up at the nursery to get the wholesale price on it.
  6. 93Chevy

    93Chevy LawnSite Fanatic
    Messages: 40,254

    How is your history with the customer? How old are you? How long have you been in business?

    If it's a newer customer, insisting on where you get your product is a sign of disrespect towards you. I would tell her "I get my nursery product from so and so because I have a good relationship with them. If you don't believe me that they have good product, then hire a jackwagon from craigslist."

    If it's a more established customer just charge them for drive time.
  7. FLCthes4:11-12

    FLCthes4:11-12 LawnSite Senior Member
    Messages: 283

    The way I have handled that in the past is for the customer to go to the nursery on their own (or with me for consult charge 50bucks or so per hour), purchase the plants and pay the nursery for delivery. That way it is their plants and you charge for labor only and no warranty. Usually it is a little less money for me but alot less headache and the customer is happy because they truly beleive they got a deal and in some instances they do.
  8. Coffeecraver

    Coffeecraver LawnSite Senior Member
    from VA.
    Messages: 793

    I would get the leyland where she wants to get it.
    If you are not normally using this nursery you should get her to pay for it retail so she has the warranty.(example) If she paid 80.00 for it you should divide by 3 which is 26.66 x 2 = 53.33 this is what you would charge for delivery and installation per plant.As it was stated earlier in this post you may lose a little money but you won't be carrying the warranty.
  9. Think Green

    Think Green LawnSite Silver Member
    Messages: 2,746

    How do you sign up for a wholesale price on products???
    I have been doing business with the locals for over 20 years, and all I get is 20-25% off per plant or product, excluding mulches like cypress.
    I guess you guys have more lucrative customer basis than I do. The nurseries here only do a reduced rate because of the costs associated with purchases.
    If I could get a gallon plant........wholesale's for about 4.00 and the MSRP is 9.99 then I could do a little warranty work. Then again, it isn't happening either.
  10. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Messages: 7,961

    It is getting harder, 1 G plants cost between 2.85 to 3.85 but you need to buy 300 of them. :dizzy:

    Used to be able to get $300 delivered then 500, then 750 then 1,000 now 1K plus fuel surcharges.

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